Customer-Centric Thinking

• Focus on the customer
• Cover the whole life cycle of a project or solution
• Engage with customers wherever possible and share knowledge and experience

Openness

• Encourage questioning and asking
• Respect others and think positive
• Share information openly and let others participate

Ownership & Responsibility

• Practise a sense of ownership
• Take care, follow-up and drive through to resolution
• Fulfil your commitments

Culture of Continuous Improvement

• Seek for improvements throughout all areas
• Repeat the successful and positive
• Strive for excellence

Working ambiance

• Be proud of your own work and achievements
• Enjoy your work